Returns and Refunds Policy

At Cudy, we stand behind the quality of our networking and smart home electronics with a hassle-free 30-day return policy. If you are not completely satisfied with your purchase, you can return your item in its original packaging for a full refund or exchange.

Return Process

• 1.
  Initiate Your Request

  Log into your Cudy account and navigate to your order history to select the item you wish to return and obtain a Return Merchandise Authorization (RMA) number.

• 2.
  Prepare the Package

  Securely pack the device in its original box, including all cables, manuals, and accessories to ensure eligibility for a full refund.

• 3.
  Ship the Product

  Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location.

• 4.
  Inspection and Refund

  Once our technicians verify the item's condition, we will process your refund to your original payment method within 5-7 business days.