Frequently Asked Questions
Find quick answers to common questions about Cudy products, shipping, and support.
What kind of warranty comes with Cudy electronics?
All Cudy products come with a standard 12-month limited warranty that covers manufacturing defects. Please retain your proof of purchase to facilitate any warranty claims.
How long does shipping take for my order?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location but generally range from 7-14 business days.
What is your return policy for opened electronics?
We offer a 30-day return window. If the product is opened, it must be returned with all original packaging, manuals, and accessories to be eligible for a full refund.
Do you provide technical support for device setup?
Yes, our dedicated technical support team is available via email and live chat to assist you with installation, configuration, and troubleshooting for all Cudy devices.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern digital wallets like Apple Pay and Google Pay.
Are Cudy products compatible with other major brands?
Our networking and electronic accessories are designed to follow industry standards, ensuring seamless compatibility with major operating systems and third-party hardware.